Customer TestimonialsAdd Your Testimonial
As your family's RV destination, it is very important for us to share with the community what our valued customers think about Destinaton RV. Take a look at what other people are talking about us and share your experience with the rest of the family.
Jim & Diz Gamble- Severn ON
We traded in our pop-up tent trailer for a 2016 Wolf Pup. The experience from the very beginning has been outstanding. The staff were tremendous both in sales and service. They answered all our questions and gave us a very thorough introduction to our new trailer. I would not hesitate to recommend Destination RV to my family and friends. Keep up the great job! Thanks very much, Jim and Diz
Andy Anderson- Aylmer ON
My wife and I had rented cottages in the Muskokas for over 20 years and finally came to the realization that we need a place of our own. We started to research the idea of owning a park model trailer but first had to find a place to put one. That led us to Bonnie Lake Resort just outside Bracebridge area. There, we fell in love with the place right away. After meeting with the park manager Mike Dupuis, he recommended we visit Destination RV. So, we followed his advice. And that has turned out to be one of the best experiences of our life. See, we had never owned one or lived in one before, so this was going to be a first... We first met Blair Hood, the son of the owners of the business and right from the beginning he made us feel welcome and took his time with us.. Frankly, he made us feel like we were part of their family. There was no pressure ever... We looked at number of trailers before deciding on a Keystone Hideout park model...They weren't in but were on order and would return to finalize a deal once we were satisfied the model. A few months later we attended at Destination RV and met this time with Cindy (Blair's mom), the owner. Again, we felt welcomed... Cindy showed us the three park models and let us take our time in each one to get a feel for the unit. Then she and Judy had a talk about trailer living and the models. After which we went back through the units and decided on a model which originally had not been our first choice. BUT, we were very happy with our choice. Our 2015 unit was delivered and setup at Bonnie lake Resort in August of 2014... Unfortunately, we only spent about 15 days in the unit but the experience was awesome... Even for us rookies...Every time we called with problems or issues, no matter how big or insignificant, they (Phil Jr.)were quickly resolved by Destination RV. In the spring of this year upon our return to our unit we were met with a number of unforeseen problems with the unit. The problem was a manufacturer's defect with some of the windows and electrical issues. Throughout the next few months Destination RV stood by us and guaranteed one way or another that all issues would be taken of. Many thanks has to be extended to Phil Hood Sr. and Phil Hood Jr. for all the persistence and dedication in insuring that the matters were resolved, and they were... Subsequently, we had an amazing summer in our unit, shared with our two grand daughters... We can not thank the Hood family and their amazing staff enough for all the support and manner upon which they dealt with us through all of this. Frankly, thanks just doesn't seem to be enough but it is what we have to offer now. We would highly recommend anyone interested in purchasing a trailer or simply looking to get problems with their trailer resolved, to call the them... and see if they will help you...
William Croft- Mount Forest ON
I have been a customer of Destination RV for parts and such for just over 2 years. I came upon this business by just driving by. This September I made a decision to buy another trailer. I did my homework on new and used trailers, checking prices for comparison, as well as what I was looking for in size and product. I was truly amazed that I could find more than what I wished for at a remarkable price from Destination RV. But if that wasn't enough, the service that the staff at Destination RV was beyond helpful and prompt. They work with you to make sure you are a happy customer and all your needs for a trailer are met. Would I recommend them to someone who was looking for a trailer? For sure. Thank you to all the staff at Destination RV for being there for us when we needed your expertise and assistance.
Jen Harwood- Huntsville ON
I had spent 6 months looking at Trailers all over Ontario, online and in person. Cindy and her team were knowledgeable, helpful and quick to answer all my questions and concerns. I had had many trailers, older models and this was our first new one. They were patient will me and helpful. I had done my research with my family and we knew what we wanted. Destination Rv had great product and awesome prices. They were much more friendly then other dealerships I had visited and didn't treat me like another sale. We bought on the off season and were able to get our trailer very quickly. They have a great Team at Destination Rv and I recommend that anyone buying a trailer should talk to Cindy and her amazing team. If you have shopped around you will understand what great service they provide. My family and I love our trailer and it is great to know if I have any concerns or questions I can call them anytime. They stand behind their product!
Bob Wright- Coldwater ON
We are very pleased with the service that we have received. They have gone above and beyond our expectations in the parts and service department. They helped us out on very short notice in the service department. All of the staff is friendly and courteous. We would highly recommend this dealership.
Jean-Guy & Diane Sirois- Gatineau QC
Please excuse us not to get back to you sooner. Last Monday our trailer was moved on our lot. Jean-Guy and I spent most of the week putting our things back in the trailer. Saturday it was leveled and tip-outs were put in place (What a job). We want to thank you and your staff for all your hard work. All we can say is WOW and THANK YOU. Once more Thank You for every thing Jean-Guy and Diane Sirois PS. Everyone at the campsite were amazed at your workmanship. Too bad we don’t have a qualified company like yours in our region.
Tina Middleton- Emsdale ON
We were nervous when purchasing our first trailer. After visiting numerous dealerships, we stumbled upon Destination RV. They took the time to answer all our questions and assisted us in choosing our first trailer. Phil took the time to go through the trailer with us and explained everything we needed to know to start our new adventure. Thank you again for your continued customer service. We will highly recommend you to our friends and family.
Wayne McDonald- Ottawa ON
Destination-RV ! All we can say is well worth the trip ! We live in ottawa and bought our trailer over the phone ! They had the trailer we wanted, fully equipped, with pricing that was unbeatable. Blair and the team made everything easy for us from start to finish ! We were provided with everything we needed to know about the trailer, the dealership, payment, and pickup. They even installed our hitch and wiring, all pre-arranged ! Our experience with Destjnation-RV was already great but then exceeded when we needed them most ! This is where true customer service happens, family owned by a great team who came through for us. At no fault of the dealership, our new trailer had a power issue on our first trip. We phoned for assistance on a holiday, they called us back and followed up to ensure we were safe and able to continue with our trip. Within hours, the required part was on order and we received confirmations from LivinLite (manufacturer), Destination-RV and a local repair center in Ottawa for us to have the work done. We would not hesitate to buy our next trailer from Destibation-RV if we outgrow our LivinLite Quicksilver 10.0, Absolutely recommend !
Peter Wiertz- Coldwater ON
I just wanted to drop you guys a line to say thank you for your help. As you all are aware I bought my new Shasta Oasis trailer from you this past September. Your whole family made the buying experience a pleasure. I went to your dealership because I had heard that customer service was a priority to your family business. In the 3 or 4 visits that we made prior to our purchase that was apparent to us. I would like to remark on the events of today. I was towing my trailer to a covered building on my property. Being a novice at the rv-ing thing I got my pickup truck and trailer stuck in a grassy area I needed to cross. With all the rain we have had in the last two weeks I didn't realize how soft the ground was and the fact that my pickup is not 4 wheel drive didn't help either. One call to Destination-rv and Blair was willing to help. Phil was sent and pulled me out, he also parked the trailer for me! Blair followed up with me by phone to make sure my problem was solved and also added that there would be no charge, as Phil was only here for a short time! Wow! This is the kind of customer service that is so rare these days. It's not that they didn't charge me for the service call, ( I would have gladly paid.) I'm impressed with respectful, professional manner which I was treated. ( and the fact Phil didn't laugh at me for the situation I got myself in!) You have a customer for life, thank you. I will spread the word. Cheers, Peter Wiertz